
Modern booking system for beauty and wellness businesses
STOP LOSING CLIENTS EVERY DAY
■ Every missed call = lost client
■ No reminders = no-shows
■ Double bookings = chaos
■ Messages = wasted time
■ Clients go elsewhere
Losing just one appointment costs more than Velleo
■ Online booking link
■ Simple calendar
■ Everything in one place
Run your salon like a professional
No more missed clients
No more confusion
No more wasted time
Multi-service booking
Smart scheduling
£25 / month
14-day free trial
No credit card required
❓ Frequently Asked Questions
💡 Product
What is Velleo?
Velleo is a salon management system that combines appointment scheduling, an online booking page, client management, and automated reminders in one place.
Who is Velleo for?
Velleo is designed for beauty salons, barbers, and independent professionals who want to organise bookings and client management.
Can clients book appointments online?
Yes — you get a booking link you can share anywhere (e.g. Instagram or website).
Does Velleo work on mobile?
Yes — it runs in your browser on phone, tablet, and desktop. No installation required.
Can I manage multiple staff members?
Yes — you can add team members, set schedules, and assign services.
Does Velleo send appointment reminders?
Yes — automated reminders help reduce no-shows.
📅 Multi-service & smart scheduling
Can one appointment include several services?
Yes — in the salon and on your online booking page, clients can add multiple services to a single visit. Duration and price add up automatically, and only staff who can perform the full combination are offered.
How is the total appointment length calculated?
Velleo adds up the duration of every service on the booking and aligns it to 15-minute scheduling steps, so the calendar, available slots, and reminders all stay consistent.
What are “recommended” time slots?
When choosing a time, Velleo highlights smarter options first — for example at the start of a shift or in gaps that fit neatly between existing appointments. That helps you fill the day efficiently and reduces awkward gaps that block longer treatments later.
Why does that matter for my salon?
Booking a short treatment in the middle of a free window can make the next longer service impossible to schedule. Guiding staff and clients toward better-placed times keeps more of your day bookable without extra admin.
Does smart scheduling work online and in-house?
Yes — the same logic applies when you book from the calendar and when clients use your public booking link, including multi-service visits.
💳 Payments & Business Model
Does Velleo process client payments?
No — Velleo does not process client payments. It focuses on bookings and client management.
How do clients pay for services?
Directly at the salon — using your existing setup (cash, card, or terminal).
Does Velleo charge commission on appointments?
No — Velleo does not take any commission from your bookings or revenue.
What do I pay for?
You pay only for access to the system (subscription).
Do I need to commit long-term?
No — there are no long-term contracts. You can start, stop, and resume anytime.
Why doesn’t Velleo handle payments?
To give you full control over how you accept payments — without commissions or imposed systems.
Is Velleo like Fresha or Booksy?
No — Velleo is not a marketplace, so you keep full control of your clients and revenue.
⚙️ Setup & Usage
How long does setup take?
Usually less than 10 minutes.
Do I need a website?
No — you get a ready-to-use booking link.
Do clients need to create an account?
No — booking takes just a few seconds, without registration.
⏳ Trial & Access
Is there a free trial?
Yes — you can try Velleo without entering card details.
Will I be notified before the trial ends?
Yes — a reminder is shown a few days before your trial ends, including the exact date and a prompt to activate your subscription.
What happens when the trial ends?
You can’t accept new bookings. You still have full access to your calendar, clients, and all existing data.
Will I lose my data after the trial?
No — your data always remains available.
Will I see a notification after the trial ends?
Yes — a message is displayed every time you log in, reminding you that your trial has expired and prompting you to activate your subscription.
❌ Subscription & Cancellation
What happens if I cancel my subscription?
After your active billing period ends, you can’t accept new bookings. All other features remain available.
Can I still use the system without a subscription?
Yes — you can access your data and manage clients, but you can’t accept new bookings.
Can I still log in?
Yes — your account remains accessible.
Will I see a notification after cancellation?
Yes — you will see a message on each login informing you that your subscription has expired.
🔄 Reactivation
What happens if I subscribe again?
You can accept new bookings again immediately.
Will my data still be there?
Yes — nothing is deleted or reset.
🔐 Security & Data Protection
Is my data secure?
Yes. Velleo is designed with security and privacy in mind. We follow GDPR principles and use industry-standard security measures to protect your business and customer data.
Where is the data stored?
Your data is stored on secure servers located within the UK, helping ensure compliance with applicable data protection regulations.
Are online payments secure?
Yes. Online payments are processed by trusted third-party payment providers. Velleo does not store your customers' full payment card details.
Is my data backed up?
Yes. Regular automated backups help protect your data against accidental loss and support service recovery if needed.
What happens if I cancel my subscription?
Your data remains available for a limited retention period after cancellation, allowing you to reactivate your account or export your information before permanent deletion.
Who can access my data?
Only authorized personnel with a legitimate business need may access customer data, and only when necessary to provide support or maintain the service.
How long is customer data retained?
Data is retained only as long as necessary to provide the service and meet legal or regulatory obligations. You can request deletion of your data in accordance with applicable data protection laws.
Do you use Multi-Factor Authentication (MFA)?
Yes. Velleo supports Multi-Factor Authentication, providing an additional layer of security for your account.
Is data encrypted?
Yes. Data is encrypted during transmission using secure HTTPS connections. Sensitive information is protected using industry-standard security practices.